Last Updated: [Current Date]

Welcome to UGG Originals Shop

At UGG Originals Shop, we’re committed to providing premium sheepskin products and exceptional customer service. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing uggoriginalsshop.com and placing an order, you agree to these terms.

1. Our Products and Services

Product Range

We specialize in premium sheepskin footwear and accessories including:

  • UGG Classic Boots and Fashion Boots
  • MERINO KNITWEAR and POSSUM accessories
  • Moccasins, Loafers, and Slippers
  • Outdoor & Casual Boots
  • Products for Men, Women, Kids, Baby, and Toddler
  • CARE & CLEANING products

Quality Commitment

All our products are crafted with premium materials and designed for ultimate comfort and durability. Each item undergoes quality inspection before shipping.

Note: Due to the natural characteristics of sheepskin, slight variations in color and texture may occur, enhancing the unique character of each product.

2. User Responsibilities

Account Information

When creating an account or making a purchase, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Update information promptly if changes occur
  • Accept responsibility for all activities under your account

Prohibited Activities

You may not:

  • Use the website for any illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with website functionality
  • Use automated systems to extract data
  • Make fraudulent purchases

3. Ordering and Payment

Order Process

  • Orders are processed within 1-2 business days after payment confirmation
  • You will receive order confirmation and shipping tracking information
  • We reserve the right to cancel orders for suspected fraud or errors

Accepted Payment Methods

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing and Availability

All prices are in US dollars. We strive to maintain accurate pricing, but reserve the right to correct errors. Product availability is subject to change.

Clearance Items: Products marked as clearance are final sale and cannot be returned or exchanged.

4. Shipping Policy

Shipping Methods

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)

Shipping Regions

We ship worldwide, excluding some Asian countries and remote locations. Contact us for specific location inquiries.

Delivery Responsibilities

Once shipped, you become responsible for:

  • Providing accurate shipping address
  • Accepting delivery when offered
  • Inspecting products upon delivery
  • Reporting delivery issues within 48 hours

5. Returns and Exchanges

Return Period

You have 15 days from the delivery date to initiate returns or exchanges.

Return Conditions

To be eligible for return, items must be:

  • In original condition – unworn, unwashed
  • With all original tags attached
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

  • CARE & CLEANING products (opened or used)
  • Clearance items (final sale)
  • Products without original tags or packaging
  • Items showing signs of wear
  • Personalized or custom-made products

Refund Process

  • Inspection period: 3-5 business days after receipt
  • Refund processing: 5-7 business days after approval
  • Total time: Typically 8-12 business days
  • Shipping costs are non-refundable unless due to our error

6. Intellectual Property

All content on uggoriginalsshop.com, including:

  • Logos, trademarks, and brand names
  • Product designs and descriptions
  • Website content and images
  • Marketing materials

are the property of UGG Originals Shop and protected by intellectual property laws. You may not use our intellectual property without written permission.

7. Limitations of Liability

Product Use

UGG Originals Shop is not liable for:

  • Improper use or care of products
  • Normal wear and tear
  • Individual allergic reactions to materials
  • Modifications made to products

Website Use

We are not liable for:

  • Temporary website unavailability
  • Technical issues beyond our control
  • Third-party actions affecting service
  • Indirect or consequential damages
Maximum Liability: Our total liability for any claim shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We respect your privacy and protect your personal information. Our Privacy Policy details how we collect, use, and safeguard your data. By using our website, you consent to our data practices.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiation. If unresolved, disputes may be submitted to mediation or the appropriate courts.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to the website. Continued use after changes constitutes acceptance of modified terms.

11. Contact Information

UGG Originals Shop

Email: [email protected]

Address: 2295 Hidden Meadow Drive, GLENWOOD, US 25520

Response Time: Within 24-48 hours during business days

12. Entire Agreement

These Terms and Conditions, along with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and UGG Originals Shop regarding your use of our website and services.

Thank you for choosing UGG Originals Shop. We appreciate your trust in our premium sheepskin products and are committed to ensuring your complete satisfaction.