Privacy Policy

Last Updated: January 2024

1. Information We Collect

To provide you with our premium shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit/debit card details (processed securely through our PCI-compliant systems), PayPal account information
• Order History: Products purchased, sizes, preferences, and browsing behavior
• Account Information: Username, password (encrypted), and profile preferences

Technical Information

• Device Data: IP address, browser type, device type, and operating system
• Browsing Information: Pages visited, time spent on site, and referral sources
• Location Data: General geographic location for shipping and tax purposes

2. How We Use Your Information

We use your information to enhance your shopping experience with our premium products:

• Order Processing: To process and fulfill your orders for our Classic Boots, MERINO KNITWEAR, and other products
• Customer Service: To provide personalized support and address your inquiries
• Product Improvement: To understand customer preferences and improve our product offerings
• Marketing Communications: To send you updates about new collections, promotions, and style tips (only with your consent)
• Security: To protect against fraud and unauthorized transactions
• Global Operations: To manage international shipping and customs requirements

3. Data Sharing and Disclosure

We value your trust and only share your information in limited circumstances:

• Service Providers: Trusted partners who help with payment processing, shipping, and website operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• International Shipping: With customs authorities and international carriers to fulfill your orders

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like the quality of our sheepskin products:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use 256-bit SSL encryption for all data transmissions
• PCI Compliance: Our payment systems meet the highest security standards
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law
• International Transfers: As we serve customers worldwide, your data may be processed in different countries with adequate protection measures

5. Your Rights and Choices

You have control over your personal information:

• Access & Correction: You can access and update your personal information in your account settings
• Marketing Preferences: You can opt-out of marketing communications at any time
• Data Deletion: You may request deletion of your personal information, subject to legal requirements
• Account Management: You can manage your preferences through your customer account
• Complaints: You have the right to lodge complaints with data protection authorities

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for website functionality and secure checkout
• Analytical Cookies: Help us understand how customers interact with our site
• Preference Cookies: Remember your size preferences and shopping cart items
• Marketing Cookies: Used with your consent to show relevant product recommendations

You can manage your cookie preferences through your browser settings or our cookie consent banner.

7. International Data Transfers

As we ship worldwide (excluding some Asian countries and remote locations), your data may be transferred internationally. We ensure adequate protection through:

• Standard contractual clauses
• Privacy Shield frameworks (where applicable)
• Other legally approved mechanisms

8. Children’s Privacy

While we offer products for children and toddlers through our KIDS and Baby collections, we do not knowingly collect personal information from children under 16 without parental consent. Our Toddler and Baby products are designed for purchase by adults.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the “Last Updated” date.

10. Contact Us

Thank you for trusting UGG Originals Shop with your comfort, style, and privacy. We’re honored to serve you and your family with the same care we put into crafting our premium sheepskin products.