Welcome to UGG Originals Shop’s FAQ section! We’re here to ensure your comfort extends beyond our premium sheepskin products to every aspect of your shopping experience. Below you’ll find answers to our most commonly asked questions.
🌍 About Our Shop & Products
What makes UGG Originals products special?
Our products are crafted with premium sheepskin and materials designed for ultimate comfort. From our famous Classic Boots to cozy Slippers and stylish MERINO KNITWEAR, each item combines quality craftsmanship with timeless style for the entire family.
What types of products do you offer?
We provide a comprehensive range including UGG Classic Boots, Fashion Boots, Outdoor & Casual Boots, Moccasins & Loafers, Sneakers, Slippers, POSSUM & MERINO KNITWEAR, UGG GLOVES, and accessories for Men, Women, Kids, Baby, and Toddler collections.
Do you ship to my country?
We proudly ship worldwide! However, please note that delivery to some Asian countries and remote locations may not be available. You can check availability during checkout.
🚚 Shipping & Delivery
What shipping options do you offer?
We provide two convenient shipping methods:
Standard Shipping – $12.95
• Processing: 1-2 business days
• Delivery: 10-15 days after dispatch via DHL or FedEx
• Ideal for faster delivery needs
Free Shipping
• Available on orders over $50
• Processing: 1-2 business days
• Delivery: 15-25 days after dispatch via EMS
• Perfect for larger family orders
Standard Shipping – $12.95
• Processing: 1-2 business days
• Delivery: 10-15 days after dispatch via DHL or FedEx
• Ideal for faster delivery needs
Free Shipping
• Available on orders over $50
• Processing: 1-2 business days
• Delivery: 15-25 days after dispatch via EMS
• Perfect for larger family orders
How long does order processing take?
Our team processes all orders within 1-2 business days. During peak seasons or sales events, processing may occasionally take slightly longer as we ensure every product meets our quality standards.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information, allowing you to follow your UGG Originals’ journey directly to your comfort zone.
Are there any additional international fees?
For international orders, customers are responsible for any customs fees, taxes, or import duties that may apply in their country. We recommend checking with your local customs office for specific information.
💳 Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted channels to ensure your information remains safe.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your personal and payment information. Your security and privacy are our top priorities.
↩️ Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. If you’re not completely satisfied with your purchase, you can return items in original condition for a refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We’ll guide you through the return process and provide shipping instructions.
What condition should returned items be in?
Returned items must be in original condition with all tags attached and in their original packaging. We cannot accept returns on worn or damaged items.
👥 Account & Order Management
How can I check my order status?
You can track your order using the tracking number provided in your shipping confirmation email. For additional assistance, contact our customer service team.
Can I modify or cancel my order?
Orders can only be modified or cancelled within the first 24 hours after placement. Please contact us immediately at [email protected] if you need to make changes.
What if I receive a damaged or incorrect item?
We’re sorry to hear that! Please contact us within 7 days of receipt at [email protected] with photos of the damaged or incorrect item, and we’ll promptly resolve the issue.
❄️ Product Care
How should I care for my sheepskin products?
Our sheepskin products require special care to maintain their quality. We recommend using our CARE & CLEANING products specifically designed for sheepskin materials. Avoid exposure to water and extreme conditions, and store in a cool, dry place.
Still Have Questions?
Our customer service team is here to help! Contact us at:
Email: [email protected]
Response Time: Within 24-48 hours during business days
Thank you for choosing UGG Originals Shop – where we deliver comfort, style, and quality directly to your doorstep.